Shipping policy

SAME-DAY SHIPPING
ORDERS PLACED BEFORE 2:00 PM EASTERN TIME MONDAY–SATURDAY SHIP THE SAME DAY, EXCLUDING CARRIER HOLIDAYS. ORDERS PLACED AFTER THE CUTOFF, ON SUNDAYS, OR ON CARRIER HOLIDAYS SHIP THE NEXT SHIPPING DAY.

SAME-DAY SHIPPING MEANS YOUR ORDER IS HANDED TO THE CARRIER THAT DAY. IT DOES NOT MEAN SAME-DAY DELIVERY.

SHIPPING RATES & DELIVERY
SHIPPING COSTS ARE CALCULATED AT CHECKOUT. DELIVERY TIMES VARY BY DESTINATION AND SHIPPING SERVICE. DELIVERY ESTIMATES ARE NOT GUARANTEED AND MAY BE AFFECTED BY CARRIER DELAYS.

TRACKING YOUR ORDER
YOU’LL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION WHEN YOUR ORDER SHIPS. PLEASE ALLOW TIME FOR THE CARRIER TO UPDATE YOUR TRACKING.

ADDRESS CHANGES
PLEASE CHECK YOUR SHIPPING ADDRESS BEFORE ORDERING. IF YOU NEED TO MAKE A CORRECTION, EMAIL SUPPORT@HALLEWUUD.COM IMMEDIATELY. CHANGES MAY NOT BE POSSIBLE AFTER YOUR ORDER HAS BEEN PROCESSED.

SHIPPING ISSUES
IF YOUR PACKAGE IS DELAYED, MISSING, OR ARRIVES DAMAGED, EMAIL SUPPORT@HALLEWUUD.COM WITH YOUR ORDER NUMBER. FOR DAMAGED ITEMS, PLEASE INCLUDE PHOTOS OF THE ITEM AND PACKAGING SO WE CAN HELP RESOLVE THE ISSUE.